Terms & Conditions

Terms & Conditions

Our rates as our services vary depending on availability, location,mileage, season and other factors. You can be assured that we will give you the best rate on your Bus Charter, Limo, Sedan or SUV. Use the online Request A Quote page located or call us now at 1.877.95 COACH to get a quote from one of our Customer Service Specialists.

Authorization & Payment Policy

A Major Credit Card is required as an authorization to reserve your vehicle(s), until full payment is received and cleared. You must fax back to us in a timely manner your Credit Card Authorization and Reservation Request Form, signed and dated. Once we receive your forms we will send you an Invoice and Contract detailing your Final Total Costs and payment due dates. In the case of bookings of more than 30 days prior to the Charter date a 30% deposit should be paid no later than 7 days upon receipt of Invoice/Contract Date, with Full Payment Received no later than 21 days before the Charter date. Charters of 30 days or less require full payment no more than 48 hours of Invoice/Contract Date. Charters reserved 48 hours or less in advance of departure date require payment via Credit Card. If full payment is not received in a timely manner consistent with these Terms & Conditions the Company holds the right to charge to the Clients Credit Card the remaining balance of the Charter Cost. ALL PAYMENTS MUST BE MADE UPON AGGREED PAYMENT/DEPOSIT DATES ON YOUR INVOICE OR YOUR CHARTER RISKS CANCELLATION.IF YOU DO NOT RECEIVE YOUR CONTRACT OR INVOICE PLEASE CONTACT OUR OFFICES IMMEDIATELY. Purchase Order Policy: We accept purchase orders from all School systems (private & public), Government agencies, Colleges and Universities throughout the US. Other entities must contact AA Getaway Coaches for approval. We do not accept purchase order for reservations of less than $500.00. All Purchase Orders require a valid Credit Card on file with Net Payment due no later than 21 days from reservation date. All Other Terms & Conditions as well as Cancellation & Overtime Policies apply to Purchase Orders; Terms are non-negotiable. We do not accept Purchase Orders from private clients.

Prom Policies

Prom Events require a major credit card and 50% non-refundable deposit upon reservation. Prom events are non-refundable and cancellations will be responsible for 100% of the vehicle costs ( not including gratuities and service charges ) regardless of cancellation. An Adult signature and authorization is required to reserve your vehicles. Alcohol consumption and ilicit drug use is absolutely prohibited and will result in immediate termination of contract and responsibilities of the Company.

Cancellation Policy

Cancellations must be received in writing by either fax, mail or messenger or a manner deemed acceptable by the Company. Customer will be held responsible for 30% of the Charter Amount for cancellations of greater than 8 days; Customer shall be held responsible for 100% of the full Charter Amount if Cancellation is less than 7 days. Scheduled Prom and Wedding Events shall receive no refund regardless of the time of cancellation. There is a $40 cancellation fee per vehicle which will be charged to the Customers credit card regardless of the time of cancellation. This Charter agreement is subject to cancellation if full payment is not made by the agreed upon due date.

Overtime & Itinerary Change Policy

Your Final Cost is based on the services detailed in your Final Confirmation and is subject to change according to the actual itinerary. More than one change to your itinerary will result in a $40 fee. Overtime Rates will be detailed in your Charter Contract.

Other Policies

We reserve the right to lease, or sub-contract equipment from third parties to fulfill the terms of this agreement. We shall not be held responsible for items lost, stolen or left in our vehicles. We shall not be held responsible for time lost due to mechanical failure or inclement weather. We cannot guarantee the availability of any driver(s) or vehicle(s). All reservations are on a first come first serve basis. Clients will be held responsible for any or all damage(s) to interior or exterior of chartered vehicle(s) that may result from the Clients negligence. A cleaning deposit may be required for certain types of reservations. We will not be held responsible for items lost, stolen, damaged or left in any of our vehicles. Any complaints or issues must be sent to our office in writing via Fax or Email within 72 hours of charter completion or we will consider our charter agreement satisfied. Any quote given by us is non-binding and valid for no more than thirty days.

Hourly Minimums & Stuff

Monday to Thursday
14 to 61 Passenger Charter Buses        4 Hour Minimum
14 to 50 Passenger Limo Buses
Limousines & Special Orders

Friday to Sunday
14 to 61 Passenger Charter Buses        6 to 8 Hour Minimum
14 to 50 Passenger Limo Buses
Limousines & Special Orders
There is also 10 hour minimum on Prom and a 3 to 6 hour minimum on Wedding packages. Rates & Minimums may vary by state.
Overnight trips and trips with a travel time of over 12 hours will require 2 drivers and the client may be responsible for the drivers room and meals.We are not responsible for tolls or parking.